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Frequently asked questions

Payment Methods? + -

The following payment methods are available: debit or credit cards and cash on delivery within Croatia.

Visa, Master Card, American, Cartes Bancairs, Google Pay, Apple Pay

Shop with confidence as we invest significant efforts to ensure the protection of your data and transactions.

Due to the new European PSD2 regulation, completing your purchase may require a payment authentication process with your credit or debit card.

Return by Mail? + -
  • Returns are possible within 30 days from the day you received the email confirming the shipment of your order.
  • Do not forget that you must have a receipt to return any product.
  • The products you return must be in the same condition in which you received them.
  • Pack the products you wish to return and include the purchase receipt.

Send the package at your own expense to the following address:

Viribus Unitis d.o.o.
Vukovarska Street 22 – Merkante Center
20000 Dubrovnik, Croatia
+385 91 254 1556

  • If you made the purchase through a user account on our website: log in with your username and password. In the order details section, you will be able to request a return.
  • If you made the purchase as a guest: request a return via the link found in any email we have sent you regarding your order.
  • Inform us by email at:
Refund? + -
  • The refund will be processed using the same payment method that you used for the purchase.
  • You will receive an email confirmation once the refund has been made.
Do I have the option to withdraw from the purchase? + -

You have the right to cancel your purchase within 14 calendar days from the moment you receive the order. To do so, you must inform us in writing by sending an email to or by mail. Attach the receipt.

What can I do if I received a wrong or defective item? + -
  • Initiate a return and inform us by email that it concerns a wrong or defective item at
  • We will refund the amount of the items plus shipping costs as soon as we receive them back in our warehouse.